Ideally located in ERB’s midtown New York City office, though remote working arrangements will be considered.
Reports To: Chief Program Officer
ERB is a not-for-profit educational advisory group that provides educators and families with a more complete understanding of the whole student. K-12 schools around the world rely on ERB to provide them with an integrated suite of assessments, insights, and analytics that track the complete student journey—assessing academic ability, learning achievement, and social and emotional learning competencies.
The Director of Achievement Programs is the internal product expert and program manager for the portfolio of products that comprise the Comprehensives (summative and interim assessments) and writing programs (summative and online practice programs). The Director is accountable for the product themselves, including the work of vendors, policies and procedures, operational communications, and acceptance of new releases. They keep the set of products in the achievement portfolio fresh and responsive to member and family needs, and see that they evolve with the competition and evolution of the industry. The Director incorporates voice-of-customer feedback into enhanced solutions, supports information needs for member outreach, and keeps teams informed of product changes.
Become an expert in the test content, product features, delivery systems, policies, and publications of ERB products.
Work with members of ERB’s senior management team to refine the business strategy for the achievement programs.
Serve as the internal liaison from the field to the product. Translate unmet needs from voice-of-customer feedback into a plan for enhancements.
Collaborate with members of the ERB team to evaluate potential market opportunities and make the case for investments. Work with product and technology teams to help specify the solutions to be built.
Establish policies and procedures related to purchasing, test administration, scoring, and reporting and ensure that decisions are made consistently.
Work directly with vendors to optimize business processes and develop enhanced solutions.
Take accountability for managing and conducting user acceptance testing for product releases.
Lead the work to make annual updates to program communications that focus on operations, policies, and procedures.
Provide program support to ERB teams in the field, including training, helping with outreach presentations, clarifying product details, and defining special offerings.
Collaborate with customer service teams to evaluate open questions, clarify policies, make decisions, and resolve opposing viewpoints, both for one-off requests as well as routine program updates.
Ideally, the successful candidate will have experience managing programs, developing products, and working with research and development teams, especially in an educational technology setting, as well as:
5-7 years of progressively responsible experience
A. or higher in the social sciences, business, engineering, or statistics
Deep understanding of educational assessment
Strong written and oral communication skills
Strong ability to analyze problems and create innovative solutions
Excellent organization, attention to detail, time management, and prioritization skills
Excellent ability to listen, communicate, and collaborate with colleagues
Poise and professionalism under pressure during busy testing seasons