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Employment Opportunities

Member Services Director--Northeast & Midwest

Location: Northeast

(ERB staff are working from home during the pandemic)

Reports To: Chief Marketing Officer

Company
Are you passionate about helping kids succeed?
ERB has a 90-year history of helping schools guide classroom instruction through actionable assessments and targeted learning programs. We are looking for a proven Member Services Director to join our team to concentrate on the Northeast and Midwest regions of the US and Asia. Be part of the ERB story as we expand the academic impact we make for our member schools.
ERB is a not-for-profit organization with nearly 2,000 member schools around the world. We provide assessments, academic programs and instructional services for K – Grade 12.

Position Summary

Your primary role will be to equip member schools with the best combination of assessments and programs to prepare students for success. You will do this through methodical outreach to existing members to establish a stronger partnership and greater adoption of the solutions ERB provides.
The core mission of the Member Services Director is to grow utilization of ERB products and services among existing members as well as prospects.
In this role, you will be the primary interface between ERB and the member schools/prospects assigned in the K-12 private school market. Your role will be to engage and inspire schools so they:
  • See value and renew, or start a new ERB membership
  • Purchase additional assessments, programs and professional development
  • Refer peers to ERB
Location
Remote, Northeastern region of the US.
Overall Scope
  • Provide guidance and recommendations to assigned accounts/prospects in the Northeast and Midwest regions of the US to maximize use and value of ERB offerings
  • Retain/renew membership for assigned accounts
  • Actively prospect with and close opportunities for ERB products and services
  • Adhere to prescribed sales process and methodology
  • Meet and/or exceed monthly, quarterly, and annual goals and related key performance indicators (KPIs)
  • Develop and maintain prioritized working relationships with all assigned accounts/prospects
Major Responsibilities
  • Connect with and present to school leadership as well as teachers to promote ERB’s system of assessments and programs
  • Present assessment and program use and impact in a clear, enthusiastic and compelling manner
  • Uncover new opportunities through account reviews and logical next steps based on school-type, current ERB services in use and competitive programs deployed at the member schools
  • Leverage technology to maximize sales with daily use of CRM (Salesforce.com), online meeting tools and other systems as introduced
  • Develop, document and manage sales plans for each assigned member account to achieve required sales objectives. This includes capturing all activity, plans and communications in the CRM.
  • Build pipeline using ERB’s membership development methodology
  • Generate referrals for both new members and expansion to additional areas of member accounts (i.e. admissions referral to curriculum)
  • Real-time management of opportunity pipeline to create a realistic and accurate territory revenue forecast in CRM (SalesForce.com)
  • Serve as the primary point of contact for member inquiries, requests and support while routing to appropriate internal resources
  • Coordinate, schedule and/or conduct online presentations, demonstrations and trainings
  • Daily activity comprised of a high volume of outbound and scheduled calls to assigned ERB accounts and prospects
  • Prepare written presentations, proposals and price quotes
  • Effectively and efficiently leverage resources (i.e. member services) at appropriate stages in the sales cycle to advance the sale
  • Educate assigned member accounts on the products and services available from ERB, new assessments, etc. in a timely manner
  • Collaborate with marketing to develop targeted product/service campaigns based on territory trends
Ideal Experience 
  • 5+ years of experience delivering technology or curriculum solutions to educators and/or administrators at private and independent schools
  • Experience representing educational testing, curriculum or edtech products to private schools highly desired; experience developing relationships with charter schools a plus
  • Experience as a teacher or administrator is a plus
  • Exceptional communications skills – phone, online presentation/demonstration skills, written and in-person
  • Demonstrated ability and willingness to work independently
  • Self-starter, great work ethic, adaptable, organized and passionate
  • Strong organizational skills; ability to shift-gears and multi-task
  • Skilled in identifying opportunities, moving prospects through a documented process and effectively communicating ERB solutions verbally and in writing
  • Bachelor’s degree required
  • Strong analytical reasoning and problem-solving skills
  • Ethical conduct in all things
Special Demands
Moderate travel required for the purpose of meeting with schools, attending member summits, conferences or sales meetings/training.

 

To apply for this position, please email a cover letter and resume to hr@erblearn.org.

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